Customer Service Policy

Billing

Site Caddy bills for standard services such as subscriptions, communications and transactions in arrears the month after service is provided. On the first of each month an invoice is sent via email itemizing charges for the previous month. On the 3rd of the month, the designated credit card is charged. Please contact us prior to the 3rd if you have any questions concerning your invoice.

Disputes

The Site Caddy system tracks all use of the system, and stores information on all billable events. If you have a question about any of the charges on your invoice, please contact us with specific details of the problem.

Please note that you are responsible for:

Our customer service team will work with you to resolve any disputed charges in a timely and professional manner.

Refunds

As Site Caddy is billed after services are provided, refunds are typically not applicable. If you cancel your subscription in the middle of a month, your account will only be billed for the portion used. Refunds will be issued within 14 business days of resolution of the issue.

Refunds are not available for customization work requested by the customer. For example, the one time charges for a design theme created specifically for one customer would not be refunded if the customer later chooses to cancel their Site Caddy subscription.

Cancellation Policy

You may cancel your Site Caddy subscription at any time by emailing your request to support@sitecaddy.com. A team member will call to confirm your identity.